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How Credits Work

Airtop uses credits to power usage across the platform. Each subscription plan includes a monthly credit allowance that refreshes automatically.

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When do credits renew?

  • Credits renew every month on all plans, including the Free plan.
  • Your renewal date is:
    • The day you subscribed to a paid plan, or
    • The day you created your account if you’re on the Free plan.

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Free Plan Credits

  • The Free plan includes 1,000 credits every month.
  • These credits automatically renew, so you always start each month with a fresh allowance.

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Credit Rollover (Unused Credits)

If you don’t use all your credits in a month, you don’t lose them right away.
  • Unused credits roll over to the next billing cycle.
  • You can accumulate up to 2× your monthly credit limit.
  • For example:
    • On a 30,000-credit plan, you can hold up to 60,000 credits total (monthly credits + rollover).
This gives you flexibility if your usage varies from month to month.

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What If I Need More Credits?

If you run out of credits, you can move to a plan with a higher allowance.
  • Airtop does not offer one-off credit purchases.
  • Upgrades are prorated, meaning:
    • You only pay for the remaining time in your current billing cycle.
    • You’ll receive credits based on the time left in that cycle.
This makes it easy to scale up without paying for unused time.

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Changing Your Subscription Plan

You can upgrade or downgrade your plan at any time.
  1. Go to Organization Settings → Plans, or visit:
    https://portal.airtop.ai/settings/organization/plans
  2. Choose the plan that best fits your needs.
Plan changes take effect immediately and are reflected in your billing.

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Refunds

If Airtop doesn’t work for your use case, you may be eligible for a refund. You can request a refund for your most recent subscription charge if:
  • The charge was made within the last 5 business days, and
  • No credits were used during the current billing period.
To request a refund, email support@airtop.ai from the email address associated with your Airtop account.
Please note: Airtop’s refund policy may change over time.

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Viewing Your Credit Balance

You can always check how many credits you have left from your dashboard. Or navigate there manually:
  1. Click your organization name in the bottom-left corner
  2. Select Organization Settings
  3. Open Billing
If you have questions or need help choosing the right plan, feel free to reach out to support@airtop.ai. We’re happy to help!