Outage Incident Monitoring Agent
Automate the monitoring of critical third-party service status pages and receive proactive notifications about outages and incidents in a central channel.
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This automation acts as a vigilant agent that keeps an eye on the health of your critical online services. Here’s how it works:
- Configuration: You provide a list of services you depend on, such as AWS, Google Cloud, Zoom, or any other service with a public status page.
- Scraping: For each service in your list, the agent navigates to its official status page.
- AI-Powered Extraction: Using AI, it intelligently reads the page to identify any active or recent incidents. It extracts key details like the event title, affected regions, and start time.
- Reporting: The agent then compiles a concise summary report of its findings.
- Notification: Finally, it sends this report directly to your specified Slack channel, using clear emoji indicators (🔴 for active incidents, 🟢 for normal status) so you can see the overall health at a glance.
Usage Ideas
- Create a centralized incident channel for your DevOps and SRE teams to get a unified view of all third-party dependencies.
- Proactively inform your Customer Support team about outages affecting your users, allowing them to prepare and respond faster.
- Generate daily or hourly health check reports for executive leadership to provide visibility into operational stability.
- Set up alerts for specific services your product relies on, like payment gateways or cloud infrastructure, to quickly diagnose user-reported issues.
Customization Ideas
This template is designed to be highly adaptable to your specific operational needs. You can easily customize it to:
- Change Monitored Services: Modify the list of services you want to monitor. You can add any service that has a public status page by providing its URL.
- Specify Notification Channel: Direct alerts to any Slack channel you choose, ensuring the right teams are notified immediately.
- Switch Notification Service: While it defaults to Slack, the notification step can be changed to send alerts via other services, like email.
- Customize Alert Content: Tailor the format and information included in the notification messages to fit your team's workflow. You can change the emojis, the report structure, and the data points included for each incident.
