Log Feature Requests from Slack to a Google Sheet
This automation monitors a Slack channel for customer feedback, uses AI to identify potential feature requests, and logs them in a structured Google Sheet for easy tracking and review.
Cesar Sanchez
Featured Apps
This workflow automates the process of collecting and organizing product feedback. Here's how it works:
- Reads Slack Messages: The automation connects to your Slack workspace and reads all messages from a specified channel for a given date.
- AI-Powered Analysis: It then uses a powerful AI model to analyze the content of each message. The AI is trained to identify not only explicit feature requests but also questions that imply a missing feature (e.g., "how can I do X?").
- Data Extraction: For each identified feature request, the automation extracts key details like a summary of the request, the customer's name and email (if available), and a direct link to the original Slack message for context.
- Logs to Google Sheet: Finally, it organizes this information and appends it as a new row in your designated Google Sheet, creating a centralized, structured database of user feedback for your product team.
Usage Ideas
- Track Bug Reports: Monitor a
#bugschannel to automatically create a log of reported issues for your engineering team. - Compile Customer Testimonials: Watch a
#customer-loveor#winschannel to gather positive feedback for marketing materials. - Aggregate Daily Feedback: Run the automation daily to create a comprehensive digest of all user suggestions and concerns.
- Monitor Partner Channels: Keep an eye on shared Slack channels with partners to log integration requests and opportunities.
Customization Ideas
This template is a powerful starting point that you can easily adapt to your team's specific needs. You have the flexibility to:
- Choose any Slack Channel: Monitor any public channel in your workspace, whether it's
#feedback,#support, or a general discussion channel. - Use Your Own Spreadsheet: Simply provide the URL to your existing Google Sheet, and the automation will start populating it.
- Customize Your Data: Change the columns in your Google Sheet to track the information that matters most to you.
- Redefine the "Ask": Modify the AI's instructions to look for different types of insights. Instead of feature requests, you could have it hunt for bug reports, customer praise, or mentions of your competitors.
