Monitor Google Reviews and Draft Replies

This template automates the process of monitoring customer reviews for a business on Google Maps. It extracts recent reviews, uses AI to generate draft responses for the business owner, and consolidates the information for easy analysis.

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This automation streamlines your online reputation management on Google Maps. Here’s how it works:

Navigates to Your Business Page: The automation starts by opening the specific Google Maps URL you provide for your business.
Sorts by Newest: To focus on the most relevant feedback, it automatically sorts the reviews to show the most recent ones first.
Extracts Recent Reviews: It intelligently scans the page, identifying and extracting reviews that have been posted within a specified timeframe (e.g., the last 30 days). It captures the star rating, the full review text, and when it was posted.
Generates AI Responses: For each extracted review, the automation uses AI to craft a friendly and appropriate draft response. It adopts an appreciative tone for positive reviews and a helpful, solution-focused tone for negative ones.
Consolidates Results: Finally, it compiles all the extracted reviews and their corresponding AI-generated responses into a structured result, making it easy to see all recent feedback at a glance.

This process provides a ready-to-use summary of customer sentiment and draft responses, saving you time and helping you maintain a proactive and engaged online presence.

Usage Ideas

Continuously monitor customer sentiment by running this automation on a daily or weekly schedule.
Quickly identify and address negative feedback to improve customer satisfaction and show you care.
Gather positive reviews and testimonials to use in your marketing materials.
Analyze competitor reviews to gain insights into their strengths and weaknesses.
Set up alerts for 1-star reviews to enable rapid response from your customer support team.

Customization Ideas

This template is a powerful starting point for managing your online reputation. You can easily customize it to fit your exact needs. For example, you can:

Target Any Business: Point the automation at any business on Google Maps by simply providing its URL.
Define the Timeframe: Easily change how far back you want to look for reviews, whether it's the last week, month, or a custom number of days.
Control the Volume: Set a maximum number of reviews to process, allowing you to focus on a specific quantity of the most recent feedback.
Customize AI Responses: Work with the Agent Builder Assistant to change the persona, tone, and style of the AI-generated responses to perfectly match your brand's voice and customer service policies.
Expand Functionality: Add steps to save the results to a Google Sheet for tracking, send notifications for new negative reviews to a Slack channel, or integrate with other tools in your workflow.

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