Generate FAQ Document from Slack Channel
This automation analyzes messages from a specified Slack channel, identifies frequently asked questions, and compiles them into a new, neatly formatted FAQ document in Google Docs.
This automation helps you stay on top of customer, user, or team questions by turning conversations into valuable knowledge base content. See
example output file
Here’s how it works:
- Gathers Messages: It starts by collecting all messages from a Slack channel you specify, looking back over a configurable number of days (e.g., the last week).
- Checks for Duplicates: To avoid repetitive work, it intelligently scrapes an existing FAQ webpage that you provide, making a list of questions that have already been answered.
- Identifies New Questions: Using AI, the automation sifts through the Slack messages to find new, unique user questions. It groups similar questions, filters out irrelevant chatter, and ignores any questions that are already on your FAQ page.
- Generates Content: For each unique question, it generates a concise, helpful answer.
- Creates Document: Finally, it compiles all the new questions and answers into a brand new Google Doc, complete with a title that includes the current date, and sorts the questions by frequency to highlight the most pressing issues.
Usage Ideas
- Proactive Customer Support: Automatically create weekly internal FAQs for your support team to stay aligned on common customer issues.
- Product Development Insights: Analyze a
#feedbackchannel to identify common feature requests or points of confusion, providing direct input for your product roadmap. - Internal Team Onboarding: Monitor a
#new-hireschannel to build a living document that answers common questions from new employees. - Knowledge Base Content Pipeline: Use this automation as the first step in a content creation workflow, generating draft articles for your public help center.
Customization Ideas
This template is a powerful starting point that can be easily tailored to your specific workflow. You can work with an assistant to customize several aspects of the automation:
- Source Channel: Easily change which Slack channel the automation pulls messages from.
- Time Frame: Adjust the lookback period to analyze messages from the last day, week, or month.
- Existing Knowledge Base: Point the automation to any public FAQ or knowledge base URL to check against for duplicates.
- Question Criteria: Refine the AI's focus to identify questions about specific topics relevant to your business, such as pricing, features, or technical issues.
- Output Destination: While it defaults to creating a new Google Doc, you can change the final step to update an existing document, save the content to another service, or send it as an email.
- Document Formatting: Customize the title, headers, and overall structure of the generated FAQ document to match your company's branding and style.