> ## Documentation Index
> Fetch the complete documentation index at: https://www.airtop.ai/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Credits

> This guide explains how Airtop billing works, how credits are renewed, and how you can manage your subscription. Whether you’re on the Free plan or a paid plan, the basics are the same.

## How Credits Work

Airtop uses **credits** to power usage across the platform. Each subscription plan includes a monthly credit allowance that refreshes automatically.

### When do credits renew?

* Credits renew **every month** on **all plans**, including the Free plan.
* Your renewal date is:
  * The day you subscribed to a paid plan, or
  * The day you created your account if you’re on the Free plan.
* At each renewal, your balance **resets to your plan’s monthly credit allowance** (plus any credits granted to you by Airtop). Unused monthly credits **do not carry over** to the next billing cycle.

## Free Plan Credits

* The **Free plan includes 1,000 credits every month**.
* New accounts also receive a **one-time signup grant of 30,000 credits**, so you start with **31,000 credits**.
* The signup grant is available for your **first billing cycle only** — at your first renewal, your balance resets to the plan’s 1,000 monthly credits.
* Monthly credits **automatically renew**, so you always start each month with a fresh allowance.

## What If I Need More Credits?

If you run out of credits, you can move to a plan with a higher allowance.

* Airtop does not offer one-off credit purchases.
* **Upgrades are prorated**, meaning:
  * You only pay for the remaining time in your current billing cycle.
  * You’ll receive **credits based on the time left** in that cycle.

This makes it easy to scale up without paying for unused time.

## Changing Your Subscription Plan

You can upgrade or downgrade your plan at any time.

1. Go to **Organization Settings → Plans**, or visit:\
   [https://portal.airtop.ai/settings/organization/plans](https://portal.airtop.ai/settings/organization/plans)
2. Choose the plan that best fits your needs.

Plan changes take effect immediately and are reflected in your billing.

## Refunds

If Airtop doesn’t work for your use case, you may be eligible for a refund.

You can request a refund for your **most recent subscription charge** if:

* The charge was made **within the last 5 business days**, and
* **No credits were used** during the current billing period.

To request a refund, email **[support@airtop.ai](mailto:support@airtop.ai)** from the email address associated with your Airtop account.

> Please note: Airtop’s refund policy may change over time.

## Viewing Your Credit Balance

You can always check how many credits you have left from your dashboard.

* Visit the **Billing page** directly:\
  [https://portal.airtop.ai/settings/organization/billing](https://portal.airtop.ai/settings/organization/billing)

Or navigate there manually:

1. Click your **organization name** in the bottom-left corner
2. Select **Organization Settings**
3. Open **Billing**

If you have questions or need help choosing the right plan, feel free to reach out to **[support@airtop.ai](mailto:support@airtop.ai)**. We’re happy to help!