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How Credits Work

Airtop uses credits to power usage across the platform. Each subscription plan includes a monthly credit allowance that refreshes automatically.

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When do credits renew?

  • Credits renew every month on all plans, including the Free plan.
  • Your renewal date is:
    • The day you subscribed to a paid plan, or
    • The day you created your account if you’re on the Free plan.
  • At each renewal, your balance resets to your plan’s monthly credit allowance (plus any credits granted to you by Airtop). Unused monthly credits do not carry over to the next billing cycle.

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Free Plan Credits

  • The Free plan includes 1,000 credits every month.
  • New accounts also receive a one-time signup grant of 30,000 credits, so you start with 31,000 credits.
  • The signup grant is available for your first billing cycle only — at your first renewal, your balance resets to the plan’s 1,000 monthly credits.
  • Monthly credits automatically renew, so you always start each month with a fresh allowance.

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What If I Need More Credits?

If you run out of credits, you can move to a plan with a higher allowance.
  • Airtop does not offer one-off credit purchases.
  • Upgrades are prorated, meaning:
    • You only pay for the remaining time in your current billing cycle.
    • You’ll receive credits based on the time left in that cycle.
This makes it easy to scale up without paying for unused time.

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Changing Your Subscription Plan

You can upgrade or downgrade your plan at any time.
  1. Go to Organization Settings → Plans, or visit:
    https://portal.airtop.ai/settings/organization/plans
  2. Choose the plan that best fits your needs.
Plan changes take effect immediately and are reflected in your billing.

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Refunds

If Airtop doesn’t work for your use case, you may be eligible for a refund. You can request a refund for your most recent subscription charge if:
  • The charge was made within the last 5 business days, and
  • No credits were used during the current billing period.
To request a refund, email support@airtop.ai from the email address associated with your Airtop account.
Please note: Airtop’s refund policy may change over time.

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Viewing Your Credit Balance

You can always check how many credits you have left from your dashboard. Or navigate there manually:
  1. Click your organization name in the bottom-left corner
  2. Select Organization Settings
  3. Open Billing
If you have questions or need help choosing the right plan, feel free to reach out to support@airtop.ai. We’re happy to help!